Return & Refund Policy

Brand: Etherealstitch
Email: etherealstitch6@gmail.com

Our Commitment to You

At Etherealstitch, we take great pride in the quality and craftsmanship of our furniture.
If you are not completely satisfied with your purchase, we’re here to help ensure a smooth and fair return experience.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, undamaged, and in its original packaging.

  • The return request is submitted within 30 days of the delivery date.

  • A valid proof of purchase (order number or receipt) is provided.

Please Note:
We cannot accept returns for:

  • Customized or made-to-order furniture

  • Clearance or final sale items

  • Items that have been assembled, used, or modified after delivery

How to Start a Return

To initiate a return, please contact our customer support team at:
Email: etherealstitch6@gmail.com

Include the following details:

  • Your full name and order number

  • The item(s) you wish to return

  • Photos showing the condition of the product

  • Reason for return

Our support team will respond within 24 business hours with further instructions and a return authorization (RMA) if approved.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item.

  • For large furniture returns (such as sofas or beds), we can help arrange freight pickup at a discounted rate.

  • Items must be securely repackaged to prevent damage during transit.

Damaged or Defective Items

If your product arrives damaged, defective, or missing parts, please contact us within 48 hours of delivery.
Provide photos and a detailed description of the issue.
We will offer one of the following resolutions based on the situation:

  • Replacement of the damaged item

  • Repair assistance

  • Partial refund or full refund if the issue cannot be resolved

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Refund timelines may vary depending on your bank or payment provider.

Cancellations

Orders may be cancelled within 24 hours of placement if they have not yet shipped.
Once an order is processed or dispatched, it cannot be cancelled.

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please initiate a return and place a new order.

Your Satisfaction Matters

Every Etherealstitch product is crafted to bring comfort and elegance to your home.
If any part of your experience is less than excellent, please contact us — we will always strive to make it right.

Email: etherealstitch6@gmail.com